DO NOT CALL POLICY
North American Senior Benefits and its affiliates and its agents use the telephone as an important means to communicate with our customers and prospective customers. We comply with all federal and state laws and strive to maintain the highest standards of customer service possible in the course of our business.
Accordingly, it is our policy to:
- Not make a telephone solicitation call to the telephone number of any person who has registered their number on the federal Do-Not-Call (“DNC”) list, or a state DNC registry if applicable, unless that person has provided their prior express consent for us to call them;
- Maintain an internal DNC list; and
- Maintain a process for consumers to request that we add their telephone number to our DNC list.
Consumers may submit a request to us by email at firstname.lastname@example.org to place their full 10-digit telephone number (and name if provided) on our internal DNC list.
Any request for a telephone number to be placed on our internal DNC list will be processed within a reasonable amount of time, not to exceed 30 days (or any shorter period required by applicable law).
Any telephone number placed on our DNC list will remain on that list for at least 5 years, as required by law, unless it is withdrawn by the consumer via a separate request. If you are a consumer who has provided us with your DNC telephone number, but it has subsequently changed, to remain on our DNC list, you must submit another request to us to add your new telephone number to our internal DNC list.
The inclusion of your telephone number on the internal DNC list restricts telemarketing calls only. Subject to applicable law, we may still contact you for non-solicitation purposes including to serve you as a customer.
Our employees involved in our telemarketing operations receive training on how to use our internal DNC list. This includes how to document, process and honor requests to be placed on our internal DNC list, as well as what is required for proper identification during telemarketing calls.
Independent agents are not our employees and are solely responsible for their own compliance with federal and state “Do Not Call” laws.
We reserve the right to revise this Do Not Call Policy.